Call Center Dashboard

Track team performance and agent productivity

@if($period !== 'all')

Showing data from {{ $startDate->format('M d, Y') }} to {{ $endDate->format('M d, Y') }}

@endif
Today This Week This Month This Year All Time
Export to Excel

Total Calls

{{ number_format($totalCalls) }}

All Attempts

Picked Calls

{{ number_format($pickedCalls) }}

{{ $pickedPercentage }}% Success Rate

Pending Call Backs

{{ number_format($pendingFollowUps) }}

Need Follow-up

Conversion Rate

{{ number_format($conversionRate, 1) }}%

{{ $agenciesOnboarded }}/{{ $totalAgenciesCalled }} Onboarded

Missed

{{ number_format($missedCalls) }}

Call Back

{{ number_format($callBackCalls) }}

Declined

{{ number_format($declinedCalls) }}

Invalid

{{ number_format($invalidCalls) }}

Top Performers

@forelse($topAgents as $index => $agent)
{{ $index + 1 }}

{{ $agent->name }}

{{ number_format($agent->total_calls) }} calls

{{ $agent->success_rate }}%

{{ number_format($agent->picked_calls) }} picked

 @empty

No call data available

@endforelse

Recent Activity

@forelse($recentCalls as $call)
@if($call->call_status === 'picked') @elseif($call->call_status === 'missed') @elseif($call->call_status === 'call_back') @elseif($call->call_status === 'declined') @else @endif

{{ $call->callable->name ?? 'N/A' }}

{{ $call->user->name }} • {{ $call->called_at->diffForHumans() }}

{{ $call->called_at->format('h:i A') }}
@empty

No recent calls

@endforelse
@if($dailyTrend->count() > 0)

7-Day Call Trend

@endif
@push('scripts') @endpush